TMC names Elisa Polystar a 2020 Communications Solutions Products of the Year Award Winner
VIRTUAL NOC POWERED BY ELISA POLYSTAR RECOGNIZED FOR EXCEPTIONAL INNOVATION
Elisa Polystar company announced today that TMC, a global, integrated media company, has awarded the Virtual NOC solution powered by Elisa Polystar, a 2020 Communications Solutions Products of the Year Award.
Service quality has now become a key differentiator for Mobile Network Operators (MNOs). As a result, they must continuously monitor, optimise and enhance service quality to ensure that people obtain the experiences they demand and have come to expect. To achieve this, MNOs must move from traditional, network-centric operations model to a new, service operations model.
Elisa Polystar solves this challenge with a solution that enables MNOs to introduce the service operations centre. It also enables implementation of a zero-touch network operations centre (NOC) through automation of traditional NOC tasks and network optimisation. This allows MNOs to deliver and maintain superior service quality to their customers.
Virtual NOC automates detection, problem management and correction processes, eliminating human intervention for zero-touch operations. The solution is live in the network of Elisa, a leading Finnish MNO. As a result, Elisa has reduced customer impacting incidents by more than 70% and time to solve issues by 80%. Automation capabilities from Polystar’s analytics solutions deliver further enhancements, enabling Elisa to maximise customer satisfaction and build differentiation.
“Congratulations to Elisa Polystar for being honored with a Communications Solutions Product of the Year Award,” said Rich Tehrani, CEO, TMC. Virtual NOC is truly an innovative product and is amongst the best communications products and services available on the market today. I look forward to continued excellence from Elisa Polystar in 2020 and beyond.”
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Director of Marketing