SOLUTIONS

SERVICE ASSURANCE ANALYTICS

Put customers at the heart of your analytics

Today’s customers don’t just buy products and services from CSPs, they buy an experience.

>1000

KPIs OUT OF THE BOX

>500

DIMENSIONS

UNIQUE

PORTAL FOR
EACH UNIT

Elisa Polystar solutions make it easy to understand experiences by providing instant customer impact analysis. We integrate service quality and customer experience indexes, for all customers and for all services, which can be adapted to the specific needs of each Communication Service Provider.

Give all your teams a solution for their needs

Give all your teams a solution for their needs

  • Network & service operations
  • Network engineering
  • Roaming
  • Customer experience
  • Corporate sales
  • Device experience
  • Management
  • Marketing

CHALLENGE

SERVICE ASSURANCE ANALYTICS SOLUTION

Hidden performance issues and customer problems

AI-identification and prioritization of customer problems that arise in the network. Get immediate notification about customer issues, cause and location to minimize time-to-resolve.

Lack of customers experience insight across networks

End-to-end customer experience insight across multiple dimensions and devices in the network. Customer experience can be analysed on single or group level from different perspectives.

Missing customers understanding experience across services

Customer experience index(CEI) combines accessibility, retainability and performance measures of different services used by each customer into a single index.

Incoherent data, measurements and insight across the organisation

Cross-organisational understanding of customers, services and network. Full insight for multiple teams, giving CSPs a common language and data improve view, quality and efficiency.

OUR VIEWPOINT

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