SERVICE ASSURANCE ANALYTICS
Put customers at the heart of your analytics
Today’s customers don’t just buy products and services from CSPs, they buy an experience.
>1000
KPIs OUT OF THE BOX
>500
DIMENSIONS
UNIQUE
PORTAL FOR
EACH UNIT
Elisa Polystar solutions make it easy to understand experiences by providing instant customer impact analysis. We integrate service quality and customer experience indexes, for all customers and for all services, which can be adapted to the specific needs of each Communication Service Provider.
Give all your teams a solution for their needs
Give all your teams a solution for their needs
- Network & service operations
- Network engineering
- Roaming
- Customer experience
- Corporate sales
- Device experience
- Management
- Marketing
CHALLENGE
SERVICE ASSURANCE ANALYTICS SOLUTION
Hidden performance issues and customer problems
AI-identification and prioritization of customer problems that arise in the network. Get immediate notification about customer issues, cause and location to minimize time-to-resolve.
Lack of customers experience insight across networks
End-to-end customer experience insight across multiple dimensions and devices in the network. Customer experience can be analysed on single or group level from different perspectives.
Missing customers understanding experience across services
Customer experience index(CEI) combines accessibility, retainability and performance measures of different services used by each customer into a single index.
Incoherent data, measurements and insight across the organisation
Cross-organisational understanding of customers, services and network. Full insight for multiple teams, giving CSPs a common language and data improve view, quality and efficiency.
OUR VIEWPOINT
SIGN UP FOR A FREE DEMO