SERVICES

YOUR TRANSFORMATION PARTNER TO SELF-DRIVING NETWORKS

We are dedicated to delivering outstanding customer satisfaction. Our services organisation handles all deliveries and support for our customers, and constantly strives to improve efficiency and our quality.

GET READY FOR THE 5G ERA

PROJECT DELIVERY

Elisa Polystar offers comprehensive project delivery services to help you. From start to finish, our project delivery teams consider all issues that matter to your business. We will develop a rich understanding of your goals and how to attain them. In turn, our project managers offer a single source of accountability and proven expertise for every phase of the project. We ensure correct prioritisation, the elimination of project headaches and inefficiencies, and the successful coordination and deployment of Elisa Polystar solutions.

PROFESSIONAL SERVICES

We want you to succeed by getting the most of the solutions and maximise your return on investment. That is why we offer professional services. Ask us, and we will help you succeed with your organisational objectives.
Our Professional Services team will work with you to specify what you need and to tailor the solutions to those needs. Our operator background has given us the expertise, experience and resources required to make the best out of the solutions for you transformation.

TRAINING

Get access to our portfolio of training courses and resources to get the most out of the solutions. They are based on skilled knowledge transfer and exchange, and are designed not only to share insights and to instruct in optimal utilisation of our solutions, but also to ensure you can use them efficiently and effectively to solve your unique challenges.
We combine theory with practical, hands-on learning, tailored to your specific system. All courses are delivered by subject matter and product experts. Our courses span all levels, from beginners and new users, to experienced specialists.

SUPPORT

You get access to system support services provide the operational assurance you need to ensure that your solutions are maintained, kept updated, incidents are resolved, and technical queries answered, in a timely manner, according to your SLA.
We offer a range of SLAs, with different response times and global coverage availability, tuned to your needs. These are combined with a range of optional services, which allow our customers to tailor a solution according to business requirements

GLOBAL SUPPORT

PEOPLE AND PROCESS TRANSFORMATION

“We needed to replace a legacy solution that did not provide the insight and intelligence with the flexibility we required to support our customer-­centric focus. The Polystar team not only met all of our technical requirements, but also gave us additional functionality to enrich our knowledge of customer experience.”

Hatem Mestiri
CTO Ooredoo Tunisia