Services
YOUR TRANSFORMATION PARTNER
TO SELF-DRIVING NETWORKS
WE DELIVER TOMORROW’S TECHNOLOGY TODAY
Dedicated to delivering outstanding customer satisfaction
Our Services organization handles all deliveries, including support, training and solution adaptations for our customers. Our strategically positioned operations span across the globe and provide reliable, responsive, and tailored solutions that align with the unique requirements of each market, delivering unparalleled value.
PROJECT DELIVERY
Our project delivery teams consider all issues that matter to your business while deploying Elisa Polystar solutions.
From project initiation to completion, we gear towards a seamless project execution ensuring correct prioritization, the elimination of project headaches and inefficiencies, and act as the single source of accountability and proven expertise for every project phase.
Furthermore, we develop a rich understanding of your goals and strive towards the successful completion of your initiatives, while ensuring adherence to timelines, budgets, and quality benchmarks.
PROFESSIONAL SERVICES
We want you to succeed by getting the most out of our solutions portfolio, maximizing your return on investment and transforming your business possibilities into reality.
Professional Services bring specialized knowledge and experience from telco, data analytics and software automation industries.
Our operator background, wide set of successful implementations and customer success stories, provide expert insights, best practices and guidance in adapting our solutions to meet your specific transformation needs.
TRAINING
Get access to our portfolio of training courses and resources to get the most from our solutions. They are based on skilled knowledge transfer and exchange, and are designed not only to share insights and to instruct in the optimal utilization of our solutions, but also to ensure you can use them efficiently and effectively to solve your unique challenges.
We combine theory with practical, hands-on learning, tailored to your specific system. All courses are delivered by subject matter and product experts. Our courses span all levels, from beginners and new users to experienced specialists.
SUPPORT
Access our broad range of operational support services that provide you with all assistance required while using our solutions.
Our Support Services provide the operational assurance that your solutions are regularly maintained and updated, incidents are resolved, and technical queries are answered in time, according to your SLA.
With a global coverage and resources in more than 15 countries, experience from more than 100 supported systems, and carefully crafted multi-tiered support models, we secure system stability, decrease system downtime, and improve overall user experience, enabling you to focus on your core business activities.
OPERATIONAL AND BUSINESS PROCESS TRANSFORMATION
“We needed to replace a legacy solution that did not provide the insight and intelligence with the flexibility we required to support our customer-centric focus. The Polystar team not only met all of our technical requirements, but also gave us additional functionality to enrich our knowledge of customer experience.”
Hatem Mestiri
CTO Ooredoo Tunisia