PRODUCTS

VIRTUAL NOC

Fully automate your Network Operation Center (NOC)

Automate 100% of the first-line Network Operation Center (NOC). With our closed-loop solution, network operators can automate the ticket handling process, reduce OPEX, time to action and improve customer experience.

100%

OF 1ST LINE NOC AUTOMATED

79%

FASTER RESOLUTION TIME

71%

REDUCTION IN INCIDENTS

BENEFITS

Let automation take care of your network
Identifying and solving network incidents is a full time job - often for an entire team. With Virtual NOC, automation takes care of the network faults, from identification to resolution, so that experts can focus on strategic changes and long-term improvements.

Automated alarms

All multivendor network alarms are tracked, filtered, analysed and handled. Virtual NOC considers and does several types of actions based on tracked records of the network. The fully automated closed-loop system makes sure all actions are considered and done to avoid any manual interventions.

Preventive alarm handling

Identify customer affecting alarms before they occur. By combining network alarms, performance and configuration data, you can find and prevent incidents before they affect customers.

Automatic field-tickets

Field visits are still needed, even with automation working in the background. But with Virtual NOC, the number of unnecessary field visits can be reduced. We also enable the possibility to automatic scheduling of field visits if needed.

Workflow-manager

Change the automation to suit your needs. Business needs can change, and with that, you can build or adjust the automation using our workflow-manager.

Call robot

Utilize our automated call-robot, which can identify and notify anyone you would like to take action 24/7. Critical nationwide challenges can be escalated within seconds to ensure immediate attention and support for action.

FROM OUR CUSTOMERS

“We are pleased to announce that we are strengthening our networks with automation. Our decision was based on a detailed evaluation and the offer from Elisa Automate partnering up with OTE, stood out as the most innovative and strongest provider, with outstanding knowledge of networks, automation and the use of Artificial Intelligence (AI) and Machine Learning (ML). We look forward to taking the next steps towards fully autonomous networks.”

Branimir Maric, Chief Technology Information Officer
T-MOBILE Czech Republic and Slovak Telecom

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